HESCO complaint helpline, email and online portal
If you have a billing dispute, outage report, or service complaint with HESCO (Hyderabad Electric Supply Company) in Hyderabad, Nawabshah, Mirpurkhas or nearby districts, the channels below go directly to the subdivision office and helpline handling your area — not a general WAPDA switchboard.
Direct channels
- Emergency (24/7): Dial 118 from any Pakistani mobile.
- Complaint helpline: 022-9260139
- Email: [email protected]
- Online complaint portal: https://hesco.gov.pk/complaints
What to have ready
Provide your 14-digit reference number (top of any previous bill), the billing month you are disputing, and a short description of the problem (high bill, wrong meter reading, no supply, or faulty meter). A photo of the meter reading and the bill helps the complaint officer verify quickly. If you do not have a paper bill, get a fresh copy from our HESCO bill check.
Escalation if HESCO does not respond
- Pakistan Citizen Portal (PMDU) — Prime Minister's Delivery Unit unified grievance portal. Register a complaint against any DISCO, WAPDA, or NEPRA; complaints are tracked with a reference ID and escalated to the relevant department.
- WAPDA Complaints — Water and Power Development Authority. Useful when your issue involves the parent organisation (dams, generation), not the local distribution company.
- NEPRA Consumer Complaints — National Electric Power Regulatory Authority. Use after your DISCO has not resolved your complaint within the prescribed period — NEPRA can order relief, refunds, or penalties.